As soon as your order has been dispatched, you will receive a shipping confirmation email so you can track your order.
We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.
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ORDERING & SHIPPING
1. Can I change or cancel my order?
We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at athletes.qa@gmail.com with any changes or cancellations you want to make.
2. How long until my order is shipped?
You will receive an order confirmation email containing details of your order.
3. What are your shipping methods?
Qatar and GCC Countries: Myfatoorah.com
Please visit https://www.athletesuni.com/.
4. Where do you ship from?
We ship from the Qatar. From time to time we may fulfill your order from the AU HQ so it can be shipped out to you as soon as possible.
5. Can I use more than one discount code at checkout?
No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.
RETURNS & EXCHANGES
1. What is your return policy?
Returns are accepted up to 3 days of receipt.
All items must come back in original and re-saleable condition, i.e. not be worn, altered or washed, with no stains, markings, pulls or snags, and must have all original AU tags attached. If not, AU reserves the right to deny the refund or exchange.
Exchanges only apply for full-priced items and must be for the same item in a different size/colour depending on availability.
Refunds are only applicable to the cost of product. Original shipping fees will only be refunded if the order was placed in the Qatar, and the whole order has been returned. Customs duties and sales taxes are non-refundable through AU.
Following an inspection, please allow up to 7 business days for us to process your exchange or refund. Please keep in mind, it can take up to 10 business days for the funds to appear back to your original payment method or bank account. You will receive an email confirmation once actioned.
Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
We are dedicated to creating technical product that lasts. If your product fails to perform or is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution.
2. Do you offer free returns?
Returning your parcel within the Qatar is free of charge.
For orders outside the Qatar you will be responsible for the cost and shipment of the returned goods. AU recommend you use a tracked delivery service and ensure you have proof of your dispatch. We shall not be held responsible for non-delivery of returned goods.
3. How do I start my refund/exchange process?
To request a return or an exchange, please use our Returns Portal or contact athletes.qa@gmail.com.
4. How long does a return or exchange take to process?
Once your return package has been receipted, please allow up to 7 business days from receipt, for your exchange to be dispatched or refund to be processed. You will receive an email confirmation once actioned.
5. What if my item is incorrect/faulty?
It doesn't happen often, but if you do have an occasion where you have received a damaged/faulty or incorrect item please contact us at athletes.qa@gmail.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take it from there!
OUR COMMITMENT TO SUSTAINABILITY
What are your sustainability policies?
We believe the biggest issue with the clothing industry is waste and the disposable nature of buying habits. So, our number 1 aim is to ensure our products last, in style and quality - and extend their lifespan as long as possible. We still have a long way to go, but it’s a top priority for us to do as much as we can.
Our Products
It's a work in progress. “Recycled” PES or PA previously was not as good quality, and in our opinion would not last or wear as well. It also only gives the plastic one additional lifecycle - so if it is poor quality product, it’s not worth it.
We don’t put anything into our range until we are sure and currently we have more garments being made in recycled and bio-degradable fabrics that we feel are the best quality. We want to ensure it’s not just a greenwash eco-tag that can have more negatives than positives, and the quality and longevity is not compromised.
What we do already is make all our products in Qatar.
Packaging
As per the Qatar National Vision 2030, we use bio-degradable packaging for our products. 100% recycled and FSC certified paper, this ensures the paper used is from sustainably managed forests and controlled sources.
We are working on eliminating single garment poly bags (although ours are recycled and recyclable). Some styles already ship to our warehouses without them and we aim for that to be implemented across the whole range in the near future.
Our mailer bags are 100% recycled paper - and as such totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms - just everything you need and nothing you don't.